REFUND POLICY

We have a 100% satisfaction guarantee policy. Our beautiful products never disappoint. We want you to be happy with your PaperSpree purchase! If there is a problem with your order, please contact info@paperspree.com

We are a small business dedicated to serving you and our planet with honest consumerism. Thank you for understanding and appreciating our business.

Online Purchase

Every effort has been made to provide an accurate picture of each paper print and product but, due to the difference in computer monitors and settings, the actual colours/textures may vary slightly from what you see on your screen.

Returns & Refunds

Condition of Returned Items: Items returned not in original condition and/or without original packaging or damaged packaging may not be eligible for a refund. We reserve the right to refuse full or partial refunds on items returned altered or damaged in any way. Due to the fragile nature of paper, we are unable to offer exchange or refunds on papers.

Reporting Discrepancies or Shortages: All orders are checked before they are shipped but in the rare event that there are any shortages or discrepancies please notify us within 3 business days of receiving your order, we will gladly ship the missing/corrected items at our cost or offer you a refund on those items.

Reporting Damage: On rare occasions a package can be damaged on its way to you. Please open and inspect your parcel as soon as you receive it. In the case of damage, please notify Paperspree and the carrier immediately (within 48 hours of receiving shipment). We will inform the carrier to correct the situation and make sure you receive replacements or a refund for the damaged items.

Shipping

Please allow 2 business days for order processing. We have done our best to provide shipping time and delivery options at checkout. You receive goods within 3 -10 days depending upon your location in Canada and USA.

Approx. Shipping Time - Ontario & Quebec - 2 - 3 days, Rest of Canada 5 - 7 days.

Shipping Rates

Delivery Zone

Location

Standard Shipping

Free Shipping Level

Zone 1

Nearby Toronto (Postal Codes L & M)

$10

$75

Zone 2

The rest of Ontario & Quebec

$12

$75

Zone 3

Wider Canada

$15

$95

Zone 4

Remote Canada

$20

$100

Zone 5

USA

$20

$150

Refunds on Shipping Charges:

If your return is due to an error on the part of Paperspree we will gladly refund you for the shipping costs applied to your order. If the return is for any other reason, the shipping charges will not be included in your refund.

Shipping your Return:

Return shipping is the responsibility of the buyer. We would recommend that you ship your parcel with a carrier that offers tracking and insurance when returning your order. If your package is lost or damaged during return shipping we will be unable to process your return.